美国信息系统管理和教育专家巴特·博尔顿先生最近撰文指出,国际互联网把许多公司的信息部门带入了为公司盈利的主流,因此信息系统的职员被投入到面对客户的第一线。不少公司正在努力用传统的方法和模式来应付新形势的要求。他们在实践中感觉到,信息系统必须在业务行为和组织结构方面进行改革,才能 According to a recent article by Mr. Bart Bolton, a U.S. information systems management and education expert, the Internet has brought the information departments of many companies into the mainstream for corporate profits, so the staff of information systems are being put in the front line in the face of customers. Many companies are struggling to meet the requirements of the new situation with traditional methods and models. In practice, they feel that information systems must reform their business practices and organizational structures in order to