目的分析门诊病人流量与就医规律,提高门诊医疗服务水平。方法采用时间序列数据季节指数分析法,分析普通门诊月、季度变动特点与规律。结果门诊量的季节变动以一年为一个周期,随季节的变化引起周而复始的周期性变动,而且变动的幅度大致相同。结论门诊流量在医院各环节中有不同的变化规律,医院管理者应根据病人流量特点合理安排人力和其他资源,提高医疗服务水平。 Objective To analyze the flow of outpatients and the rules of seeking medical treatment, and to improve the outpatient service level. Methods Seasonal index analysis of time series data was used to analyze the characteristics and regularities of monthly and seasonal changes in general outpatient clinics. As a result, the seasonal variation of outpatient visits takes one year as a cycle, and the seasonal changes caused by changes in the seasons are cyclical, and the magnitude of changes is roughly the same. Conclusions Outpatient traffic flow has different rules of change in each link of the hospital. Hospital administrators should reasonably arrange manpower and other resources according to the characteristics of patient flow and improve the level of medical services.