我做辅导员工作经常会遇到学生生气地互相告状,如果这些问题处理不好,就会搞得人心烦意躁,弄不好.还会加深同学间矛盾,使师生间产生误解。因此,我在解决时抓住一个关键,那就是让他们先学会微笑。微笑使人能保持平和的心态,微笑能使人交流自然,消除烦恼。然后让他们说出自身的不足,再换位思考对方的无奈。这 When I am a counselor, students often get angry at each other and complain to each other. If these problems are not dealt with properly, they will be annoyed and frustrated, and they will deepen the contradictions among students and misunderstand between teachers and students. So, one of the key points I took when settling it was for them to learn to smile first. Smile allows people to maintain peace of mind, smile can make people communicate naturally, eliminate troubles. Then let them say their own deficiencies, and then empathy for each other’s helplessness. This