当前,随着我国改革进入攻坚阶段,新旧体制之间的矛盾冲突日益显现出来,群众上访也呈多发趋势。在当前形势下,如何做好上访群众的工作,变消极因素为积极因素,共同维护安定团结的发展环境,是目前群众工作的一项重要内容。 一、以情感人,把好接待关 群众之所以上访,无外乎是想通过一定形式或声势向有关部或人员反映情况、解决问题,作为受访部 At present, as the reform of our country has entered a crucial stage and the contradictions and conflicts between the old and new systems have become increasingly apparent, the petitions of the masses have also shown a tendency of frequent occurrence. Under the current circumstances, how to do a good job in petitioning the masses, changing the negative factors into positive ones and jointly safeguarding the development environment of stability and unity are now an important part of mass work. First, with the emotional person, the reason why the good reception Guanzai masses appeal, nothing less than want to some form or momentum to the relevant departments or personnel to reflect the situation and solve the problem, as the interviewed department