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新医改方案的亮相,牵动了全国人民的心,但全国各地情况不一样,具体的措施还没有一个固定的模式,但原则和方向已定,其中营造健康和谐的医患关系是关键,本文通过2009年我院信访接待资料,分析了医患沟通缺失的表现,站在医方的立场,提出了加强信访管理,营造健康和谐医患关系的具体措施。
The appearance of the new medical reform plan affects the hearts of people across the country. However, the situation is not the same across the country. The specific measures are not yet a fixed model. However, the principles and directions have been set. Creating a healthy and harmonious doctor-patient relationship is the key issue. In 2009, the hospital received information on letters and visits, analyzed the lack of communication between doctors and patients, and stood on the position of the medical authorities. It put forward concrete measures to strengthen the management of letters and visits and create a healthy and harmonious relationship between doctors and patients.