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医患纠纷相对于其它民间纠纷,具有专业性强、当事双方专业分析能力不对等、情绪对立性强、易引发群体事件等特点。因此,在医患纠纷调解中如何准确对事件定性定责,如何对医患双方在情感、医学、法律等方面有的放矢地引导,显得非常重要。医患纠纷调解中,人民调解员不单要保持第三方调解的中立地位,还要合理应用医学和法律知识,以专业保障使纠纷快速准确化解,做到"妥善解决医患纠纷、修复患方创伤心灵、增进
Compared with other civil disputes, doctor-patient disputes have the characteristics of high professionalism, unequal professional analysis capabilities of both parties, strong emotional antagonism, and easily lead to group events. Therefore, it is very important to guide the doctors and patients in the aspects of emotion, medicine, law and so on correctly in the mediation of doctor-patient dispute. In the mediation of doctors and patients, people mediators should not only maintain the neutral position of third-party mediation, but also apply medical and legal knowledge rationally to resolve the disputes promptly and accurately with professional guarantees so as to properly solve the disputes between doctors and patients and repair the patients Traumatized mind, promotion