在医疗市场竞争激烈的条件下,一切以病人为中心和加强医疗内部规范化管理,不断提高服务质量成为医院转变经济增长方式的主要手段和医院工作的大事。全面质量管理的思想体现了质量管理的基本思路,也反映出管理理论的精髓。 Under the fierce competition in the medical market, all patient-centered management and strengthening the internal standardization of medical care, and continuously improving service quality have become the main means for the hospital to transform its economic growth mode and the hospital’s work. The idea of ​​total quality management reflects the basic idea of ​​quality management and reflects the essence of management theory.