依法进行消费者权益保护已成为消费者维权的基本途径和手段。但法制的日益健全并不意味着消费者的维权法制意识亦是健全和健康的。尤其要注意消费者权益保护中的第三方裁决问题,这一问题由于其特殊性不为人广知。消费者权益保护中,我们要站在法律的实质公平的角度,不能忽视经营者的权益保护,并为促进国民经济向服务型经济转型创造良好的法治环境。 The protection of consumers ’rights and interests according to law has become the basic way and means for consumers’ rights protection. However, the sound legal system does not mean that consumer awareness of the legal system is also healthy and healthy. Particular attention should be paid to the third party ruling in the protection of consumers’ rights and interests, which is not widely known due to its particularity. In the protection of consumers’ rights and interests, we should stand at the substantive and fair point of law and can not ignore the protection of the rights and interests of the operators. We should also create a sound legal environment for promoting the transition of the national economy to a service-oriented economy.