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李成琼是中国长航集团的工人,2年来单独催收欠款1000万元,共为企业催收欠款3000多万元。被誉为“催款能手”。看似柔弱、文静的李成琼讲起话来有条有理,声音轻缓、委婉,极具亲和力,完全没有我想象中讨债人的伶牙利齿,咄咄逼人。随着她娓娓的诉说,我走进了她的故事。故事一我第一次催收的日子是1996年8月28日,刚好是我下岗后的一个月,债主是一家国有大企业,与我们公司有几十年的业务往来,欠债累计上亿元。正是三伏天,热得要命,加上晕车,半个小时的公共汽车坐下来,已吐尽了肚里的黄水,全身上下冷汗直冒,偏巧老天爷又“趁火打劫”落起了大雨。浑身透湿来到财务处,说明来意后,对方却甩给我一张冷脸。讨债的第一关,就是不要怕看脸色,这个我有心理准备。我当时的模样很狼狈,别人还以为我故意装出一付可怜样,所以特别烦。刚开始还没经验,不懂这些,更不知说什么话才能缓和气氛,就这么傻傻地坐着,心想总
Li Chengqiong is a worker of China Changhang Group. In the past two years, he alone collected and collected overdue debts of 10 million yuan and collected over 30 million yuan of debts owed by the enterprises. Known as “dunning expert ”. Seemingly weak, quiet Li Chengqiong talked in an orderly, soft voice, euphemism, very affinity, there is no imagination in my debts demeanor, aggressive. As she tells it, I walked into her story. The first story I collected on August 28, 1996, just a month after I laid off, the creditor is a large state-owned enterprises, with our company for decades of business dealings, the debt accumulated on the billion . It is dog days, hot to death, plus motion sickness, half an hour’s bus to sit down and have exhausted the belly of yellow water, sweat and cold body up and down, and unfortunately God and . Drizzle to the Treasury Department, explain the intended purpose, the other party has left me a cold face. Debt collection of the first pass, that is, do not be afraid to see his face, this I am mentally prepared. I was very awkward appearance at the time, others thought I purposely put on a poor kind, so particularly annoying. At first I have not experienced, I do not understand these, but I do not know what to say to ease the atmosphere, so silly to sit, I thought the total