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为了研究业务执行过程中人员个体差异性和人员之间协作差异性,利用几个事件日志中记录的实际数据进行统计分析,了解了业务执行过程中人员的一些行为特征。分析结果表明:人员个体在业务过程中执行任务的种类,不同人员执行相同任务时的效率,人员在一个业务过程中的负荷,人员执行任务的偏好性,人员之间协作偏好性和人员之间协作效率存在差异性。掌握人员行为差异性能为业务执行过程中人员的合理配置提供了理论依据和数据支持。
In order to study the individual differences of personnel and the differences of cooperation between staff in the course of business execution, statistical analysis was made on the actual data recorded in several event logs to understand some behavior characteristics of the staff during the business execution. The results of the analysis show that: the types of personnel performing tasks in the business process, the efficiency of different personnel in carrying out the same tasks, the load of personnel in a business process, the preference of personnel in performing tasks, the cooperation preference between staff and personnel There are differences in collaboration efficiency. Grasping the performance difference of personnel provides theoretical basis and data support for the reasonable allocation of personnel in the process of business execution.