群众投诉是好事,群众向你投诉是对你有信心。要把群众投诉看作是向群众学习的过程、问计于民的过程、改进工作的过程、提高自身素质的过程,欢迎群众投诉,鼓励群众投诉,解决好群众投诉,进而化解怨气、凝聚民心、推动工作。 Complaints from the masses are a good thing. Complaints from the masses are confidence in you. We should regard the masses’ complaints as a process of learning from the masses, asking the process of counting in the people, the process of improving their work, and the process of improving their own quality. They are welcome to complain and encourage the masses to make complaints and solve complaints from the masses so as to resolve grievances and unite people , To promote the work.