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目的探索改善医院门诊就诊流程。方法通过增设候诊序号打印设备、计算机排队呼叫系统、特色科室候诊收费专厅来优化门诊就诊流程。结果优化后的流程将大大缩短患者等候时间,提高医务人员的工作效率,提高服务质量,提高患者的满意度,增加医院的门诊量,改善医院的经营状况,增加医院的效益。结论优化后的流程科学合理,适宜性好值得推广。
Objective To explore ways to improve hospital outpatient treatment. Methods The outpatient visit procedure was optimized by adding a waiting list number printing device, a computer queuing call system, and a special department waiting room for fees and charges. Results The optimized process will greatly shorten the waiting time of patients, improve the efficiency of medical staff, improve service quality, increase patient satisfaction, increase hospital outpatient service, improve hospital operating conditions, and increase hospital benefits. Conclusion The optimized process is scientific and reasonable, and its suitability is worth promoting.