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自20世纪90年代至今,群体性事件发生率逐年攀升,中国社会频发的群体性事件已经成为影响社会稳定的最为突出的问题,成为中国社会风险的信号。~①这与社会矛盾网络舆情发展迅速有直接的关系,网民通过互联网传播信息和交流思想,发表个人见解及对热点事件的态度和意见。网络世界是虚拟的,网民在发表意见时,会处于一种非理性状态,尤其是涉及到和自己利益相关的群体性事件,缺乏理性思考,甚至发表攻击性言论,进而引起群体性事件。对群体性事件的网络舆情治理是否成功,直接影响着群体性事件的治理结果,本文从理论和实践的角度对群体性事件的网络舆情预防与理性处理进行研究,为地方政府和社会提供可操作的意见和建议。
Since the 1990s, the incidence of mass incidents has been increasing year by year. The mass incidents in Chinese society have become the most prominent issues that affect social stability and have become the signal of social risk in China. This is in direct contrast to the rapid development of public opinion in the network of social conflicts. Netizens disseminate information and exchange ideas through the Internet, and express their opinions and views on hot issues. The online world is a virtual one. When users express their opinions, they are in an irrational state, especially when it comes to mass incidents related to their own interests, lack of rational thinking and even making aggressive statements, which in turn leads to mass incidents. Whether the network public opinion management of mass incidents succeeds directly affects the governance results of mass incidents. This article studies the prevention and rational handling of cyberpublic opinion of mass incidents from the perspectives of theory and practice, and provides the local government and society with operational Comments and suggestions