“员工服务‘十个不准’是什么?”“不准违反规定停电、无故拖延送电;不准自立收费项目、擅自更改收费标准……”某供电公司客户服务中心营业厅内,张海和刘丽趁着暂时没有客户,通过问答的方式,熟悉 “Staff Services ’ten are not allowed’ What is it? ” “No violation of the provisions of power failure, without delay delivery; No independent charge items, unauthorized changes to charges ... ” A power company Customer Service Center Office Within, Zhang Hai and Liu Li take advantage of the temporary absence of customers, through the way of question and answer, familiar