和你对话的客服,很可能就是他们“饲养”的机器人26岁的海桐是森马智能客服培训师,俗称“机器人饲养员”。上午九点,他到公司后第一件事,就是打开一个叫做“店小蜜”的后台,查看前一晚和顾客的对话数据。他快速敲击键盘,对一些需要优化的问题重新输入,并添加最新的商品信息以及活动详情等内容,这些工作需要花去他2个小时左右的时间。 Your dialogue with the customer service is likely to be their “feeding ” robot 26-year-old Pitt is Senma smart customer service trainer, commonly known as “robot breeder.” At nine o’clock in the morning, the first thing he did when he got to the company was to open a backstage shop called Xiaomi, to see the conversations with his customers the night before. He quickly tap the keyboard, re-enter some of the problems that need optimization, and add the latest product information and event details, etc., these tasks need to spend about 2 hours.