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为了探讨用户抵制影响信息系统成功实施的内在机理,重点分析了任务冲突和关系冲突的中介效应。为此选择信息系统终端用户作为研究对象,采用结构方程模型、层级回归等方法分析225份样本数据。研究结果表明:用户抵制对信息系统成功实施有显著的负向影响;任务冲突和关系冲突在用户抵制与信息系统成功实施之间起着相反的中介作用,其中任务冲突有利于信息系统成功实施,而关系冲突不利于信息系统成功实施。
In order to explore the inherent mechanism of user’s resistance to influence the successful implementation of information system, this paper focuses on analyzing the mediating effect of task conflict and relationship conflict. To this end, we choose the information system end-users as the research object and use the structural equation model and hierarchical regression to analyze 225 sample data. The research results show that user resistance has a significant negative impact on the successful implementation of information system. Task conflict and relationship conflict play an opposite mediating role between user resistance and the successful implementation of information system. Task conflict is conducive to the successful implementation of information system, The conflict of relations is not conducive to the successful implementation of information system.