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美国一家汽修店的老板——鲍勃讲述自己的生意秘诀。 仅仅告诉顾客一些附加保险不包含哪些维修内容是不够的,尤其是当这个顾客是你的“哥们儿”时,事情就更复杂了。
Bob, the owner of an auto repair shop in the United States, talks about his business secrets. It’s not enough to simply tell customers what additional insurance does not contain. It’s more complicated when the customer is your “browser.”