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本文从分析影响病案复印工作人性化服务质量的各种原因入手,提出了一系列完善病案复印工作人性化管理的举措。文章分别从如何营造安全方便的复印工作环境、提高病案复印人员的综合素质、加强病案质量管理以及复印工作人员的接待礼仪、沟通技巧及严格职业操守几个细节等方面进行了详细的阐述。通过以上一系列管理措施的实施,提升“以人为本”的优质服务质量,推动了医院窗口单位可持续性发展的全面建设工作。
This article starts from the analysis of various reasons that affect the humanized service of medical record copying and proposes a series of measures to improve the humane management of medical record copying. The article elaborates in detail on how to create a safe and convenient working environment for copying, improve the overall quality of medical record copy staff, strengthen the quality management of medical records and the reception manners, communication skills and strict professional ethics of photocopying staff. Through the implementation of a series of management measures above, the quality service quality of “people-oriented” is promoted and the overall construction work of the sustainable development of hospital window units is promoted.