作为医院窗口的门诊药房代表着医院形象,所提供的有效服务与患者的满意度、医生的治疗效果,甚至生存质量密切相关,是为患者提供药学服务的终端,在医院整体医疗工作中是重要和必需的环节,同时也是患者得到满意服务、获取良好口碑的中间环节。我院自2002年7月开始,适应医疗市场的 An outpatient pharmacy, as a hospital window, represents the image of a hospital. The effective services provided are closely related to patient satisfaction, physician treatment outcomes, and even quality of life, and are the terminals that provide pharmacy services to patients, and are important in the overall hospital medical work And the necessary links, but also patients get satisfactory service, get a good reputation in the middle part. Our hospital since July 2002, to adapt to the medical market