电信服务问题涉及到消费者的切身利益,而维护消费者的合法权益,提高服务质量则是电信行业从大到强发展战略的重要内容。当前,随着自身维权意识的增强、消费观念的转变和文化素质的提高,广大电信用户对电信服务也相应提出了更高的要求。近期信息产业部发布的《关于治理当前电信 The issue of telecommunications service involves the vital interests of consumers. To safeguard the legitimate rights and interests of consumers and improve service quality is an important part of the development strategy of telecommunications industry from big to powerful. At present, with the enhancement of their awareness of safeguarding their rights, the change of their concept of consumption and the improvement of their cultural quality, the vast number of telecommunication users have also put forward higher requirements on telecommunication services accordingly. Ministry of Information Industry recently released the "on the management of the current telecommunications