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随着民航业市场竞争的加剧,对于航班延误的处理不仅关系到广大旅客、货主的切身利益,而且还直接影响到各航空公司的声誉和效益。近年来,中国民航从上至下,都十分重视此项工作。尤其今年6月～8月间,民航总局发布公告,要求对首都机场航班延误情况进行排名,后20位的航班将被永久性取消。由此可见,中国民航对于航班延误问题的重视程度已经提升到了一个前所未有的高度。所以,我们就很有必要对航班延误处置机制与措施进行一定的探讨,力求从中找到一些共性的东西,供大家参考。
With the intensified competition in the civil aviation industry, the handling of flight delays not only concerns the vital interests of passengers and cargo owners, but also directly affects the reputation and effectiveness of airlines. In recent years, China Civil Aviation has attached great importance to this work from top to bottom. In particular, from June to August this year, CAAC issued a public notice calling for the ranking of flight delays at Capital Airport to be canceled. The flights of the last 20 will be permanently canceled. From this it can be seen that CAAC’s emphasis on the problem of flight delays has been raised to an unprecedented height. Therefore, it is very necessary for us to carry out some discussions on the mechanism and measures for the delay treatment of flights so as to find some common things for our reference.