论文部分内容阅读
当记者来到广西柳州恒达巴士股份有限公司开设的“966366”热线服务办公室时,邓红英和4名热线员正忙碌着,通过电话解答着乘客的询问。以她名字命名的“邓红英热线”本着做“乘客出行的向导、询问解答的窗口、服务监督的渠道、市民联系的桥梁”的服务宗旨,为柳州市民在选乘公交出行中遇到的问题答疑解惑。早在她作为一名驾驶员之时,“邓红英工作法”就是柳州恒达巴士服务品牌中很重要的一部分,本期,邓红英就与读者分享她的服务理念和服务方法,以及她从一名普通的售票员成长为“邓红英热线”巾帼文明服务岗负责人过程中的酸甜苦辣。
When a reporter arrived at the “966366 ” hotline service office opened by Liuzhou Hengda Bus Co., Ltd. in Guangxi, Deng Hongying and four hotliners were busy answering questions from passengers by phone. Named after her “Deng Hongying Hotline ” in line with the “passenger travel guide, ask the window of inquiry, the channel of service supervision, the bridge of public ” the service aims for Liuzhou citizens in the election by bus travel Questions encountered Q & A doubts. As early as her as a pilot, “Deng Hongying work ” is a very important part of Liuzhou Hengda bus service brand, this issue, Deng Hongying and readers to share her service philosophy and service methods, as well as her from An ordinary ticket salesman grew into a “hot Hong Deng” Hotline "Civil Service Hill head of the ups and downs.