目的探讨在以人为本的现代管理模式下,要创建和谐的病案环境,病案管理者应提高整体服务水平。方法针对病案管理工作特点及要求,从思想意识,职业道德、专业技能及服务技艺方面讨论。结果病案工作环境和谐融洽,大大提高了使用病案者的满意度,病案资料得到合理利用,取得了良好的社会效益和经济效益。结论病案管理者必须提高整体服务素质,才能创建和谐病案环境,以适应现代管理模式。 Objective To explore how to create a harmonious medical environment under the people-oriented modern management model. The medical record manager should improve the overall service level. The methods were discussed in terms of ideological awareness, professional ethics, professional skills and service skills in light of the characteristics and requirements of medical record management work. As a result, the working environment of the medical record is harmonious and harmonious, which greatly improves the satisfaction of the patients using the medical records. The data of the medical records are used reasonably, and good social and economic benefits are achieved. Conclusion The medical record manager must improve the overall service quality in order to create a harmonious medical record environment to adapt to the modern management model.