外包是一项大工程。国际数据公司预测,全球业务流程外包收入——诸如客户服务、财务会计、人力资源和采购等外包任务的一个子集,将从2010年的1470亿美元上升到2015年的1910亿美元。离岸外包在过去几年里取得了快速发展,许多企业现在将其视为日常业务的一部分.而非一个高风险的投资。如果操作得当,毫无疑问,外包可以将任务转移给熟练操作成本更低的国家,如印度、中国和菲律宾,且有潜力节约成本并接触新的人才和效率。然而,若操作失当,外包会扰乱公司客户且损害现有业务。INTHEBLACK杂志对话3位外包 Outsourcing is a big project. International Data Corp. forecasts global business process outsourcing revenues - a subset of outsourcing tasks such as customer service, financial accounting, human resources and purchasing - to rise from $ 147 billion in 2010 to $ 191 billion in 2015. Offshore outsourcing has seen rapid growth over the past few years, and many businesses now see it as part of their day-to-day business rather than as a high-risk investment. If done properly, there is no doubt that outsourcing can shift tasks to less proficient countries like India, China and the Philippines, with the potential to save costs and reach new talent and efficiency. However, outsourcing can disrupt corporate customers and undermine existing operations if mishandled. INTHEBLACK magazine dialogue 3 outsourcing