王延红是北京公交集团第三客运分公司特19路36764车组的一名乘务员,自2003年参加工作以来,凭借着王延红对工作的满腔热情和时刻保持高质量的车厢服务水平,她成为了车队服务工作的排头兵。多年来,王延红把对乘客的微笑和真情服务作为最基本的工作标准和要求,作为衡量自己对服务工作是否热爱的一把尺子。每逢新年,她还要加上一句“新年好。”一位老乘客说:“新年第一天乘坐的第一 Wang Yanhong is a flight attendant of 36764 unit of Special 19 Road, the third passenger branch of Beijing Public Transport Group. Since joining work in 2003, she has become a member of the team due to her passion for work and high quality of her cabin service. The vanguard of service work. For many years, Wang Yanhong regarded the smile and truth service of passengers as the most basic working standards and requirements as a measure of his dedication to service work. Every New Year, she also added a ”Happy New Year.“ An old passenger said: ”The first day of New Year’s ride