随着时代的发展和网络的迅速普及,网络购物从新颖陌生的购物方式变为一种时尚的体现并成为部分网民生活中不可缺少成分。然而新事物的发展必然会面对一些问题,在网购过程中消费者的维权艰难前行,投诉率也逐年上升。 With the development of the times and the rapid popularization of the Internet, online shopping has changed from a new and strange way of shopping into a fashionable embodiment and has become an indispensable component of the life of some Internet users. However, the development of new things will inevitably face some problems. During the online shopping process, consumers’ rights protection will be difficult to advance and the complaint rate will also increase year by year.