一、沃尔顿“誓词” 50年代初,英国人萨姆·沃尔顿开了一家小杂贷店,惨淡经营40多年后,到90年代已拥有资本近1OO亿美元。这位声名显赫的老财东不久前透露了他的经营之道。他认为,零售业的关键就是要服侍好顾客。每当他的一家新连锁店开张,他都要亲自率领全体职工举起右手宣誓:从今天起,只要顾 One, Walton “Vows” In the early 50s, the British Sam Walton opened a small miscellaneous loan shop, after 40 years of gloomy business, to the 90’s has nearly 100 million US dollars in capital. The famous old Caidong disclosed his business management not long ago. He believes that the key to the retail industry is to serve good customers. Whenever he opens a new chain store, he has to personally lead all employees to raise their right hand and swear that: as of today,