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近年来,中国电信苏州分公司广泛深入地开展了群众性的创新实践活动,营造了一种强化创新意识、鼓励创新活动、包容创新失误、积极应用创新成果的文化环境,涌现出了许多创新成果。在国内同行率先建设综合调度管理平台项目,获2006年中国电信管理创新奖、2007年全国通信行业企业管理现代化创新成果二等奖;实施了融合计费、电子售卡、智能公话、无端子交接箱等项目,推动了管理、技术和服务水平的不断提高。预约安装和预约修障服务成为客户服务创新的新亮点,“居家养老”和“好管家”社区管理系统成为信息化服务的新创举,青年志愿者进农村信息化服务成为创新文化建设的新热点,转型业务培训基地成为技术业务创新的新动力。
In recent years, China Telecom Suzhou Branch carried out extensive and in-depth mass innovation activities, created a cultural environment that enhanced awareness of innovation, encouraged innovation activities, incorporated mistakes in innovation, and actively applied innovative achievements. Many innovations have emerged . In the domestic counterparts take the lead in building integrated dispatching management platform project, won the 2006 China Telecom Management Innovation Award, 2007 National Communication Industry Enterprise Management Modernization Innovation Achievement Award; Implementation of the integration billing, e-card sales, smart public address, no terminal Transfer boxes and other projects to promote the continuous improvement of management, technology and service levels. Appointment of installation and reservation service has become a new bright spot in customer service innovation. As the pioneer of information service, the “homecare” and “good housekeeping” community management system become the pioneering work of information service. The young volunteers into the rural information service become the innovation culture The construction of new hot spots, transformation of business training base to become the new impetus for technological innovation.