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序言《旅行社出境旅游服务规范》(GB/T31386-2015)由全国旅游标准化技术委员会提出,国家旅游局质量规范与管理司与广州广之旅国际旅行社股份有限公司联合起草。标准项目名称原为《出境旅游服务质量标准》。鉴于2002年我国出境游组团社数量增长迅速,为适应对其规范的需要,标准于2002年以旅游行业标准《旅行社出境旅游服务质量》由国家旅游局先行发布实施。经过多年的实践,积累
Preface The Travel Service Standards for Outbound Travel Services (GB / T31386-2015) was proposed by the National Tourism Standardization Technical Committee and drafted jointly by the Quality Management and Administration Department of China National Tourism Administration and Guangzhou Guangzhilv Travel Agency Co., Ltd. The standard project name was originally “outbound travel service quality standards.” In view of the rapid growth of the number of outbound tour groups in China in 2002, in order to meet the needs of its norms, the standard was first promulgated and implemented by the National Tourism Administration in 2002 with the tourism industry standard “Outbound Travel Service Quality of Travel Agencies”. After many years of practice, accumulation