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目的：研究针对我国医院海外医疗服务特点进行流程优化。方法采用德尔菲法收集我国医院船以往“和谐使命”海外医疗服务任务成员的反馈意见，运用流程管理2.0理念，以医院船海外医疗服务流程为切入点，通过流程进入到医疗服务各个服务节点寻求医疗服务能力优化的提升点。结果发现影响医院船海外医疗服务的整体救治流程的重要因素和各救治阶段的重要因素，并提出流程优化策略。“,”Objective To optimize the medical service of which our navy hospital ship provides oversea. Methods Feedbacks from previous“Mission Harmony”medical services were collected by adopting Delphi method. To locate the potential optimization points in all aspects of the entire operation, the feedbacks were processed by employing the concept of Process Management 2.0. Results The important factors which affected the medical services offered on the ship were found and the necessary suggestion about the process optimization was addressed. Conclusion The analysis helps create a more effective strategic plan in improving our navy oversea medical services.