对我国企业来说,2008年是非常艰难的一年。在这一年里,企业除了要面对百年一遇的金融危机,还承受了雪灾、地震等自然灾害以及矿难等人为灾难的影响。除了造成员工伤亡和企业巨大的经济损失之外,很多企业的员工士气以及外部形象也都大受影响。对不少企业来说,面对各类灾难和事件,管理者由于之前没有受到足够的培训,大多缺乏有效进行危机管 For our business, 2008 is a very difficult year. In this year, in addition to facing the financial crisis once in a century, the enterprises also endured natural disasters such as snowstorms and earthquakes and man-made disasters such as mining accidents. In addition to causing casualties among employees and huge economic losses to businesses, employee morale and the external image of many businesses are also greatly affected. For many enterprises, in the face of all kinds of disasters and incidents, managers have not been adequately trained before, and most of them lack the effective management of crisis