企业处理投诉,顾客满意是前提,企业满意是最终目的,而员工满意是实现顾客满意和企业满意的基础和保证。一、员工满意员工是企业最重要的资源之一,企业的所有生产经营活动都是通过员工完成的,因此员工满意程度对企业而言绝非是重要二字可以涵盖。从某种意义上说,员工是企业的内部顾客,让员工满意,也是企业以 Enterprises to deal with complaints, customer satisfaction is the premise, business satisfaction is the ultimate goal, and employee satisfaction is to achieve customer satisfaction and corporate satisfaction basis and guarantee. 1. Staff Satisfaction Employees are one of the most important resources of an enterprise. All production and business activities of the company are completed by employees. Therefore, employee satisfaction is not an important word for the company. In a sense, the employees are the internal customers of the company and they are satisfied with the employees.