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国家旅游局不久前公布的“十店十社”文明示范单位和优质服务具体要求在全国各地引起了巨大反响。湖南长沙国旅虽然并不是“十社”之一,却因质量过硬而成了湖南社会各界认识和了解有关优质服务要求的窗口。当记者见到长沙国旅的黄朝晖总经理时,他刚接受了湖南电视台的采访。我们的话题也就由“优质服务要求”开始。 “十店十社和优质服务要求表现了国家旅游局对服务质量的极大重视,它使旅游服务这一特殊产品的质量有了过硬的检验指标,为我们旅行社和饭店加强管理、提高服务质量提供了蓝本、建起了航标,必将有力地促进我们服务的规范和完善”。看得出来,黄总对“优质服务要求”的出台是感到很兴奋的。他告诉记者,长沙国旅十分重视国家旅游局这一新举措,现在已经开始在全社员工中组织学习和讨论。
Not long ago, the National Tourism Administration announced the “ten shops Shushe” civilized demonstration units and quality service requirements have aroused great repercussions across the country. Hunan Changsha International Travel Service, though not one of the “Shushe”, has become a window of understanding and understanding of the requirements for quality service in Hunan because of its excellent quality. When reporters saw Changsha CITS Huang Zhaohui, general manager, he just accepted the interview with Hunan television station. Our topic begins with “Quality Service Requirements.” “Ten shops ten clubs and the requirements of quality service performance of the National Tourism Administration attaches great importance to the quality of service, it makes the quality of tourism services this special product has excellent test indicators for our travel agencies and restaurants to strengthen management and improve service quality Provided a blueprint and built a beacon, will effectively promote the standardization and improvement of our services. ” Can be seen, General Manager Huang on the “quality service requirements” introduced is very excited. He told reporters that Changsha CITS attaches great importance to this new measure of the National Tourism Administration and has now begun to organize learning and discussion among all employees.