随着流通领域改革开放的逐步深入,零售商业企业间的竞争日益激烈。在社会主义市场经济条件下,国有大型零售商业企业如何发展,如何提高各自的竞争能力,成了商家亟待解决和共同关心的大问题。通过几年的实践,我们认为服务是竞争的武器,深化有情服务可以促进大型零售商业企业的发展;深化有情服务是提高大型零售商业企业竞争能力的有效途径。 With the gradual deepening of the reform and opening up in the field of circulation, the competition among retail commercial enterprises is increasingly fierce. Under the condition of socialist market economy, how to develop state-owned large-scale retail commercial enterprises and how to improve their respective competitiveness has become a big problem to be solved and shared by businesses. After several years of practice, we think that service is a weapon of competition. Deepening the service of loving people can promote the development of large retail commercial enterprises. Deepening the service of loving people is an effective way to enhance the competitiveness of large retail commercial enterprises.