1总体概述21世纪的酒店正处在升级转型的关键时期,随着信息技术的不断发展,酒店从内部管理到外部销售都将发生质的变化,并且,随着酒店产业规模的迅速壮大扩展,该行业的市场竞争日趋激烈。无论是来自外部竞争的压力还是出自酒店本身内部管理的需要,这种强烈的迫切感都要求酒店引入更新颖、更实用的信息化、智能化技术。现阶段主流的酒店架构涵盖了客房、餐饮、娱乐、商务、通讯及其他各种服务与设施。这种庞大的组织框架和诸多的服务项目的确对传统酒店的正常有序运行造成了比较大的 1 Overview The 21st century hotel is in the critical period of upgrading and transformation. With the continuous development of information technology, the hotel will undergo a qualitative change from internal management to external sales. As the scale of the hotel industry expands rapidly, The industry is increasingly competitive in the market. Whether it comes from the external pressure of competition or from the internal management needs of the hotel itself, this strong urgency requires the hotel to introduce more innovative and more practical information technology and intelligence. At this stage of the mainstream hotel architecture covers rooms, dining, entertainment, business, communications and other services and facilities. This huge organizational framework and many of the services do indeed cause the normal and orderly operation of traditional hotels