随着铁路跨越式发展的不断深入和生产力布局的进一步调整,物资供应布局结构和方式也发生了很大变化。面对新的形势,物资供应部门要通过实现一体化全程物流综合管理和优化,达到物流功能要素、人力要素和未来客户服务需求要素之间的平衡,最终建立能够持续改进优化的客户服务运营? With the continuous development of the railway by leaps and bounds and the further adjustment of the layout of the productive forces, the structure and mode of the material supply layout have undergone great changes. Facing the new situation, the material supply department should realize the balance between logistics functional elements, human factors and future customer service demand elements through the integrated management and optimization of integrated whole-process logistics, and finally establish a customer service operation that can be continuously optimized and optimized.