论文部分内容阅读
当前医疗费用是个敏感问题,“日清单”致医疗纠纷日趋增多,成为护理人员工作难点之一。分析导致纠纷的原因:日清单设计欠完善;护士对入院病人宣传教育力度不够;护士对患者提出收费疑问的解释缺乏说服力;微机差错,患者及家属对医疗收费认知不够。提出了相应对策:完善日清单;加强微机医嘱管理;提高护士处理医疗纠纷能力;加强对护士培训等。
Current medical expenses are a sensitive issue, and medical disputes caused by the “daily checklist” are increasing day by day, which has become one of the difficulties for nursing staff. Analyze the causes of disputes: the day list design is not perfect; nurses do not provide enough information to hospitalized patients; nurses are less convincing about the patient’s explanation for charging questions; micro-computer errors, patients and their families do not have enough knowledge of medical charges. The corresponding countermeasures were proposed: improving the daily list; strengthening computerized doctor management; improving the ability of nurses to handle medical disputes; and strengthening training for nurses.