心理现象是一种普遍现象,是人脑对客观事物所引起的反映。在法院信访接待工作中,也存在各种各样的心理现象,来访者是这样,接待来访的工作人员也是这样。良好的心理状态对申诉信访工作起积极作用,不良的心理状态将起消极作用。法院信访工作者必须提高对信访工作重要性的认识,保持良好的心理状态,从而充分发挥申诉信访工作的积极作用。 知已知彼,百战不殆。打仗是这样,工作也是这样。要使信访工作有成效,必须了解来访者的心理和行为 Mental phenomenon is a common phenomenon, is the human brain caused by the reflection of objective things. In the reception of court petitions, there are also a variety of psychological phenomena, visitors are like this, reception of visiting staff as well. A good psychological state of pleading petition work a positive role, the adverse psychological state will play a negative role. Court petition workers must raise their awareness of the importance of letters and visits and maintain a good psychological state so as to give full play to the positive role of letters and petitions. Known known to him, know yourself. The same is true of warfare, so is work. To make the petition work effectively, we must understand the visitor’s psychology and behavior