论文部分内容阅读
本文概述了餐饮连锁服务业的质量管理系统需要覆盖的各个方面,对餐饮操作过程中的标准化作了简短介绍,并将操作服务流程规范化分为按照物料流传路线为线索的产品服务部分和非物料流传路线的辅助服务部分,最后还介绍了通过引入监督、审核机制,使餐饮连锁服务业的各个门店的安全卫生、产品质量、服务质量保持高度的一致性。本文旨在帮助经营餐饮连锁服务企业的管理者对其质量管理系统有一初步的认识。
This paper gives an overview of the various aspects of the quality management system of the catering chain service industry and briefly introduces the standardization of the catering operation process. It also divides the operation service flow into the product service part clues according to the material flow route and the non- In the end, it also introduces the consistency of the safety and hygiene, product quality and service quality of the various stores in the restaurant chain service industry by introducing the supervision and auditing mechanism. The purpose of this article is to help managers operating a restaurant chain service business have an initial understanding of their quality management system.