近几年来，客户服务中心一直被国家计委、科技部列为国家重点支持和鼓励发展的高科技项目。据了解，在国内各行业中，将客户服务中心业务需求和技术要求分别制定为行业标准（指导性文件）的，只有中国邮政一家。由此可见国家邮政局对客服中心建设的重视程度。原服务于特快专递 In recent years, the customer service center has been listed as a high-tech project supported and encouraged by the state by the State Planning Commission and the Ministry of Science and Technology. It is understood that in various industries in China, the customer service center business requirements and technical requirements were formulated as industry standards (guidance document), and only China Post one. This shows that the State Post Bureau of the importance of customer service center construction. The original service in Speedpost