对待客户注意态度。美国微软公司在招聘新人的时候,不论招聘的是哪种岗位的员工,微软都会强调一点,那就是“要具有足够的热情”。当客户走进我们的营业大厅的一瞬间,迎客是我们给客户的第一印象。言为心声,一句温暖的话,一声真挚的问候,能使客户觉得心里热乎。员工具有丰富的知识积累,随时解答客户提出的业务疑问,能使客户对银行充满信任。在日常的客户服务过程中,不要侵犯客户的私人空间,不要对客户纠缠不放,在引导时要多站在客户的角度思考。 Treat customers with attitude. When Microsoft Corp. recruits new recruits, no matter what type of job is being recruited, Microsoft will emphasize that it is “to have enough enthusiasm.” When customers enter our business lobby, welcome is our first impression to our customers. Words for the voice, a warm word, a sincere greeting, can make customers feel hot. Employees have a wealth of knowledge and are ready to answer business questions raised by customers, enabling them to trust the bank. In the course of daily customer service, do not infringe upon the customer’s private space, do not entanglement with the customer, and be more inclined to think from the customer’s point of view when guiding.