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我们需要怎么做才能挽留住一个献血员,并能激励他或她平均1年献2～3次血呢?问题的答案是:你必须致力于与献血员建立友谊,并超乎献血员的期望。要想实现这个目标,有三个因素是至关重要的:1.优秀的员工。在招募员工时,应更多注重其自然交往能力,因相对而言,技术技能容易掌握。要培养、建立员工身为血液中心一员的荣誉感、自豪感和一切行动听指挥的纪律。对职工的奖励不见得非是金钱,人们更需要的是被嘉奖。2.完善的制度。一个献血过程的完成是由内部环节和外部环节共同组成的。内部环节是由员工完成的,而外部环节的主角则是献血员。对内部的流程需要中断检查、反省以确定需要改善的地方,并扫除影响优良服务的障碍。定期与不同部门员工座谈以发现内部管理上存在的问题。至于外部环节的把握,宗旨是如何使献血员感到献血过程简单而愉快!自始至终走过一次整个献血过程,仔细观察一下献血员的目光。努力发现能
What do we need to do to retain a blood donor and motivate him or her to give blood 2 or 3 times a year on average? The answer to the question is: You must commit to establishing friendship with blood donors and exceed the expectations of blood donors . To achieve this goal, there are three factors that are crucial: 1. Excellent employees. When recruiting employees, they should pay more attention to their natural communication skills, because relatively speaking, technical skills are easy to grasp. It is necessary to cultivate and establish a sense of honor, pride, and discipline of all actions and orders of employees who are members of the blood center. Rewards for employees are not necessarily money. People need rewards. 2. Perfect system. The completion of a blood donation process is composed of internal and external links. The internal link is completed by the staff, and the main part of the external link is the blood donor. Internal processes need to be interrupted by inspections, introspections to determine where improvements need to be made, and the removal of barriers to good service. Interviews with employees in different departments regularly to find problems in internal management. As for the assurance of the external links, the purpose is how to make the blood donors feel that the blood donation process is simple and enjoyable! Throughout the entire blood donation process from beginning to end, carefully observe the blood donors’ eyes. Efforts to find energy