本文阐述了大规模集体信访的基本概念;分析了大规模集体信访规模较大、情绪激烈、有先兆性、重复发生的特点;提出了搞好排查、抓好初访、强化责任、加强基层的处理对策;同时,结合笔者医院的实际,介绍了加强信访力量、下访解难结合、加强民主管理等处理大规模集体信访的基本做法。 This article expounds the basic concepts of large-scale collective petition; analyzes the large-scale collective petition petitions with large scale, intense emotions, threatened and repetitive features; puts forward some suggestions to improve the investigation, grasping the first visit, strengthening the responsibility, At the same time, combined with the reality of the author’s hospital, introduced the basic approach of strengthening the power of letters and visits, combining resolution with visits and strengthening democratic management to deal with large-scale collective letters and visits.