1烟草行业应急配送特点烟草行业的应急物流有其特殊之处,烟草企业属于服务性企业,服务是烟草企业核心竞争力之一。据统计,开发一个新客户的成本是留住一个老客户所花费成本的5倍,而20%的重要客户可能带来80%的收益。为充分利用客户资源和优化市场配置,有效建立和实施经营战略,就必须从提高客户关系的角度出发,提 1 characteristics of the tobacco industry emergency delivery Emergency logistics in the tobacco industry has its own special characteristics, tobacco companies are service-oriented enterprises, service is one of the core competitiveness of tobacco companies. According to statistics, the cost of developing a new customer is five times the cost of keeping an old customer, while 20% of the important customers may bring 80% of the revenue. In order to make full use of customer resources and optimize market allocation, and to effectively establish and implement business strategies, it is necessary to improve customer relationships