俗话说:“林子大了,什么鸟儿都有”。销售人员接触的客户越多,客户量越大,碰到的客户类型就越多。在多种多样的客户中,有一种客户一遇到销售人员就会对其产生敌对情绪,产生烦感。客户的敌对情绪其实是一种很正常的心理表现,毕竟没有人喜欢别人从他口袋里掏钱。敌对型客户容易情绪失控,而且显得不可理喻。针对敌对型客户,销售人员不能马上离开,也不能以牙还牙,最主要的是与他们交朋友,同时,销售人员要时刻保持镇静,以平静的语气讲话,待客户冷静下来再讨论客 As the saying goes: “big woods, what birds have ”. The more customers the salesperson touches, the larger the amount of customers, the more types of customers they encounter. Among a wide variety of customers, one kind of customer encounters the sales staff will produce hostile emotions, annoying. Customer hostility is actually a normal psychological performance, after all, no one likes other people from his pocket money. Hostile customers tend to get out of control emotionally and seem unreasonable. For hostile customers, salespeople can not leave immediately, nor can they repay their teeth. The most important thing is to make friends with them. At the same time, salespeople should keep calm, speak in a calm tone and wait for customers to calm down and discuss the customer