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深入了解公众政府信息获取渠道选择的影响因素,有助于政府部门完善渠道设计,改善政府信息服务效率。基于渠道选择行为和政府信息服务维度,对公众个人因素、任务因素、渠道因素、情境因素、ICT接入鸿沟与公众政府信息获取渠道选择的影响关系进行了分析,由此构建公众政府信息获取渠道选择影响因素模型,并通过调研检验与修正概念模型。研究发现渠道因素、公众个人因素、数字鸿沟是影响公众政府信息获取渠道选择的关键因素,任务因素、情境因素对渠道选择的影响不显著,渠道选择最终对公众感知价值产生影响。
A better understanding of the factors influencing the selection of public government information acquisition channels will help government departments improve their channel design and improve the efficiency of government information services. Based on the channel selection behavior and government information service dimension, this paper analyzes the relationship between public personal factors, task factors, channel factors, situational factors, ICT access gulf and the selection of public government information access channels, and then builds a public government information access channel Select the influencing factors model, and through the investigation and revision of the conceptual model. The study found that channel factors, individual factors and digital divide are the key factors that influence the choice of public government information channels. Task factors and situation factors have no significant effect on channel choice, and channel choice ultimately affects public perception value.