考察虚拟参考咨询系统中路由的定位与作用,总结国內外有关问题路由的理论与实践,界定影响路由的三大类型因素,即通用因素、咨询员的因素和联合虚拟咨询系统中咨询机构的因素,分析每种类型因素所包括的各种子因素及其相应的影响权值,指出路由的选择确定是虚拟参考咨询系统的关键步骤之一,对咨询质量有着重要影响。 This paper examines the location and function of routing in virtual reference system, summarizes the theory and practice of routing problem at home and abroad, defines three types of factors that affect routing, namely the common factors, the consultant’s factors and consultative agencies in the virtual consultation system , Analyzes the various sub-factors involved in each type of factors and their corresponding impact weights, and points out that the choice of routing is one of the key steps in the virtual reference system and has an important impact on the quality of consulting.