家电智能化的发展让人们的生活更加舒适,但是其软件服务等售后服务却游离于传统“三包”服务之外,让人备感烦恼。目前,企业对于智能家电硬件的维修均按照国家“三包”规定进行,而在软件服务上,由于“三包”没有明确涵盖,大多数企业的服务都比较缺乏,给消费者的使用带来了极大的不便。1软件服务缺乏是普遍现象《2013年中国平板电视消费者满意度调研报告》调查显示,随着家电智能化的发展,简单的硬件维修已经无法 The development of intelligent home appliances make people’s lives more comfortable, but its after-sales service such as software services are free from the traditional “Three Guarantees” service, people are worried. At present, enterprises for the maintenance of smart appliances hardware are in accordance with the provisions of the state “Three Guarantees ”, and in software services, because “Three Guarantees ” is not clearly covered most of the services are relatively lack of business, to consumers The use of brought great inconvenience. A lack of software services is a common phenomenon “2013 China flat-panel TV consumer satisfaction survey” survey shows that with the development of intelligent appliances, simple hardware repair has been unable