IBM的“蓝色快车”已经在中国大地上跑了五年,在这五年里,“IBM就是服务”的观念已经深入人心。今年IBM把服务的主题定为把支持与服务融入到公司的业务活动中,并采取了一系列新举措,为此本刊记者专程采访了IBM个人电脑事业部副总经理吴磊先生。 据吴先生介绍,IBM把原来独立的支持、服务、售后和Call Center整合成了一个全方位的服务体系。无论是 IBM’s Blue Express has been on the ground in China for five years, and in these five years the notion of “IBM is service” has gained ground. This year, IBM set the theme of its service as integrating support and services into the company’s business activities and took a series of new initiatives. As a result, the reporter interviewed Mr. Wu Lei, the vice president of IBM’s Personal Computer Business Division. According to Mr. Wu introduced, IBM integrated the original independent support, service, after-sales and Call Center into a full range of service system. Whether it is