2004年6月份民航总局运输司、各地区管理局及民航消费者事务中心共受理旅客、货主投诉67件,其中有效投诉56件,无效投诉11件。电话投诉21件,信函投诉35件。对航空公司的投诉42件;对机场的投诉5件;对销售代理人的投诉9件。以下是6月份的投诉统计分析结果。对航空公司投诉统计分析 In June 2004, the Civil Aviation Administration of Transportation Division, the Regional Administration and the Civil Aviation Consumer Affairs Center handled a total of 67 complaints from passengers and cargo owners, 56 of which were valid complaints and 11 were invalid complaints. 21 telephone complaints and 35 complaint letters. 42 complaints against airlines; 5 complaints against the airport; and 9 complaints against sales agents. The following is a summary of the complaints statistics in June. Statistics and Analysis of Airline Complaints